Tailored Homes Property Management has over 15 years of professional third party property management experience.
Our staff has successfully managed over 800 doors across the quickly growing towns of York County, South Carolina.
You can be assured that Tailored knows how to take care of its residents while also ensuring profitability for its home owners
and investors. Our residents appreciate our customer service, responsiveness and attention to detail.
Owners appreciate our professionalism, our local knowledge, and that we treat their homes as though they are our own.
We invite you to explore the Tailored approach to home rentals and property management and look forward to hearing from you.
Marketing is key to successful rentals. Tailored knows our owners are all about return on ROI, which is why we provide an expert market analysis for each property and closely monitor pricing changes in the region. Expert marketing is about more than pricing, it’s also about making sure your home glows and shows. We go the extra mile and use professional photographers who know how to make your home look its best and we make sure your property shows up where tenants are looking.
We treat your house like it is our own and we don’t let just anyone come into our homes! To protect your asset and maximize your ROI, we conduct an extensive 12-point screening on all tenants, which starts by making sure prospective tenants only tour your home if accompanied by us or a licensed agent. Once we’ve found the right candidates, we will handle everything from moving your qualified tenant into their new home, to rent collection, to handling maintenance issues.
Rent is collected from residents via ACH or credit card using our secure portal. Our resident benefits package includes on-time credit reporting to encourage on-time payments. While we prefer carrots over sticks, residents who pay after the 6th of the month will be discouraged with a late penalty, which we share with our owners. We know paying you on time is important, which is why we target paying our owners by the 12th of each month via ACH.
We conduct inspections upon move-in and move-out that include documentation of the property’s condition and ensure all maintenance issues are addressed in a timely manner. We also conduct two walkthrough inspections annually, including one within 90 days of lease renewal to make sure that we want to offer a lease renewal and to get an early look at any make-ready work that will be required between tenants in the event of resident turnover. When maintenance issues arise, we take care of them promptly and take pain not to bother you unless the associated cost of remediation exceeds our agreed upon threshold - after all, you are paying us so you don’t have to worry!
We use industry-leading property management software, Rentvine, which includes detailed financial reporting tools. Log into your owner portal to view statements and stay in tune with how your investment is performing. Logging into software isn’t for everyone so we’ll email you a monthly statement and your 1099 end of year tax form. And we’re always a call away to answer your questions.
In the unfortunate event that a tenant needs to be evicted from your rental, we will cover the cost of a simple uncontested eviction (some restrictions apply) and ensure your investment is protected.
Tailored is the ONLY property management firm operating in our area that structures its property management agreements as month-to-month agreements. That is because we believe in quality customer service and are willing to work hard every month to continually earn your business. We also know that life happens and sometimes you need to sell your property or move back in. We don’t believe you should be penalized for this.
If for any reason you wish to discontinue your service with us, you can cancel your agreement at any time with 30 days notice with no penalties.
Besides our one-time onboarding fee, our results guarantee means that you don’t pay us any fees until we show results! We do all the work up front and you don’t pay us until you get a qualified tenant. That means we aggressively market and show your property, screen the tenants, handle all of the paperwork and perform a move-in inspection...all before we get paid management fees. And if at any time your property is vacant, we don’t receive a management fee during that period.
Our leasing guarantee states that if a tenant does not fulfill at least 9 months of a 12 month lease term, we will find you a new tenant for free.
Rock Hill Property Management Services“I have know Whitney for over 6 years. She has always been professional yet still made you feel like family. Always attentive to needs and concerns and handled them immediately. I highly recommend Tailored Homes Property Management. Great experience ”
Rock Hill Property Management Services“Whitney promptly works to resolve any issues which may arise. She is always professional and graciously extends excellent costumer service . I highly recommend Tailored Home Property Management.”
Rock Hill Property Management Services“Whitney was a pleasure to work with. Her professionalism and approachable demeanor made the entire experience smooth and enjoyable.”
Rock Hill Property Management Services“Whitney [Tailored’s VP of Property Management] has always been a professional, courteous, and excellent spokesperson in her career. She does what she says she will do and does it promptly. I would recommend her for anything needed!!! ”
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